Terms and Conditions




This website, found under URL www.matter-clothing.com and operated by Matter Clothing Ltd, is registered to 16 Walne Close, Framlingham, Suffolk, IP13 9FE (company number). All references to ‘we’, ‘us’ and ‘our’ shall be references to Matter Clothing Ltd, and references to ‘you’ and ‘your’ shall be deemed to be references to persons placing an order via this website. The following terms and conditions apply to all use of the Matter Clothing Ltd website. By placing an order with us, you agree to have read, understood and accepted these terms and conditions. Please note, as these terms and conditions may be subject to change at any time without notice, it is your responsibility to check them prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.



The phrase ‘10% off using’ does not included gift cards, and applies to full-price items only. Discounts are only valid when using the online store and via telephone calls. They do not apply to any ‘stores’ or ‘pop up stores’. Free postage is only valid for UK mainland addresses. Discounts are not valid for the purchase of gift cards, either online or in store, but can be valid for orders of multiple items, including combined men’s, women’s and unisex clothing.



When placing an order, you agree that all details you provide to this website for the purpose of purchasing goods are accurate and complete in all respects. Your contact for purchases made through www.matter-clothing.com is with Matter Clothing Ltd and you confirm that all goods ordered by you are for your own private and domestic use and are not for resale. All orders are subject to availability and acceptance by Matter Clothing Ltd. Both the price and availability of goods are subject to change without notice. Promotional offers, vouchers and codes may not be used on products that are on sale, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice, and any offer of free delivery is limited to standard delivery services to UK mainland postal addresses. By placing an order via this website, you are agreeing to purchase the goods detailed in your order from Matter Clothing Ltd upon the terms described, at which point the payment card or PayPal account you used will be preauthorised. You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the products ordered. No charge will be applied to credit/debit cards or PayPal accounts until we have excepted your order. Therefore, there is a contract between you and Matter Clothing Ltd until we accept your order. Where a gift card has been used as payment, the balance will be deducted at the point of order placement. If any product from your order is unavailable, we will contact you by email and attempt to fulfil the remainder of your order. We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes to an order prior to despatch, please contact our customer service team on (insert phone number) or by email, at (insert email address), stating your order number. It is a crime to use a false name or an credit card that is known to be invalid when placing an order. We will report anyone caught wilfully entering erroneous or fictitious details within an order to the police. Matter Clothing Ltd reserves the right to terminate our agreement with you, or to suspend or terminate your access to this website immediately if: - You fail to make payment to us when it is due. - You breach any of our terms and conditions. - You fail to provide sufficient evidence to enable us to determine the accordance and validity of any information supplied by you, within a reasonable timeframe, when requested by us to do so. - We suspect you have engaged or about to engage in any fraudulent or illegal activity on this website.



Every care is taken to ensure that the description, specification and pricing of all products shown on this website and in our catalogue is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product. Products are close representations, and therefore we cannot accept any responsibly for variations in colour and size, as displayed on various different Internet browsers and hardware. Matter Clothing Ltd will act with immediate effect to correct any errors found, and is under no legal obligation to honour a price displayed in error.



This website accepts most major credit cards, including Mastercard, Visa,Delta, Maestro and Solo. We also accept payment via PayPal and gift cards. All prices do not includ UK sales tax, which is applied at the shopping basket, and is set at the current rate.



All delivery timeframes are only estimates and may be subject to change. Please note, for international deliveries local import duties and charges may apply.



Returns will only be accepted within 15 days of receipt and only when goods are returned in perfect condition, and with original packaging and tags attached where possible.



As an EU consumer, you have up to 14 days from the day after you receive your order to cancel and/or return goods you have ordered from us. You can cancel your contract for sale of goods from us sing our cancellation form, or by contacting our customer service team by phone, email or post. You will bare the direct cost of returning any goods, which must be returned within 14 days of communicating your cancellation of the contract to us. This deadline must be met. If you cancel an order, we will reimburse you within 14 days of Matter Clothing Ltd receiving the returned item(s). We will reimburse all payments received from you, including the costs of delivery, except for the supplementary costs arising from choosing a delivery method other than the least expensive offered by this website. We may deduct from the reimbursement any ‘diminished value’ of goods, e.g. worn or damaged clothing. We will make reimbursements using the same means of payment, unless discussed otherwise, in which we can change payment to prevent charges.




To place an order with us online, registration is required at the point of registration, for which we request certain information, including your name, delivery and email address, and payment card details. This information is required to enable us to process your order and notify you of its progress, in addition to any changes to your order that may occur.



Once an order has been placed, we will contact you by email to confirm your order details, and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address or telephone number registered to your account on this website. After you have registered an account with us, we would like to send you our seasonal catalogues, restocking notices, and details of our latest products and offers. With the exception of feedback requests or assistance with delivery, we will never pass on your email address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier. Occasionally, your postal details may be passed on to carefully-selected companies who may send you details of their special offers. During initial registration you will be given the choice to opt out of 3rd party mailing.



To unsubscribe from postal mailing, or to make amendments to your mailing preferences, please contact us by email at (insert email address) or telephone on (insert phone number). If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please click the unsubscribe link at the bottom of the latest such email received.



All calls may be recorded for quality monitoring and training.



When using our social media tags, keep in mind this information is shared publicly. Therefore, do not give out any information you would not be comfortable with people seeing or knowing. This extends to your address, phone number, email address, payment information, place of work and/or telephone number. Your outfits are likely to appear in the following places: - Our Homepage, if selected by the matter clothing team. - On our official Instagram, Twitter, Facebook, Pinterest, Google+ and/or other social media pages, if selected by a member of social media team (users searching relevant hashtags will be able to see your post and profile).



If your social media account is set to ‘private’, your posts will not be seen by anyone other that those in your network. If your social media account is public, we strongly recommend you do not use these tags, or delete them from your post if you do not want undesired persons viewing them.




If you have any queries regarding the personal information we are holding in your name, please contact our customer service team, who will be more than happy to review your account and update our records accordingly.



This website uses the latest secure server technology to ensure your information is protected to the highest standard. Whenever you place an order or access your account information. the (insert software information) software we use encrypts the information you input, making it as difficult as possible for unauthorised parties to view and/or obtain any information that you provide. Once an order has been placed, we do not store your payment card details, except for the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment data on their network, thereby reducing the risk of fraud.



Cookies are small pieces of data or text files that are stored on your computer’s hard drive via your Internet browser. Cookies allow a website to personalise your shopping experience and let the website know when a user has made a return visit. Our cookies will determine which internet browser you are using, in addition to your preferences in regard to this website, but do not collect any personal information about you.



We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on this website. Matter Clothing Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees, or for any fraudulent misrepresentation. To the fullest extent permitted by law, neither Matter Clothing Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Matter Clothing Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including, but not limited to, loss of profit or loss of savings), costs, expenses or other claims for compensation whatsoever that arise out of or in connection with the use of this website, the supply of products or their use or resale by you. The limitations of liability in these conditions shall apply equally for the benefit of Matter Clothing Ltd and any other associated company of Matter Clothing Ltd as referenced by Matter Clothing Ltd. While Matter Clothing Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions, or for the results arising from the use of such information. While Matter Clothing Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be free of interruption or error, and will not be responsible for any disruption to, loss of, or corruption of any materials in transit, or loss of, or corruption of materials or data when downloaded onto any computer system. Further, Matter Clothing Ltd will not be responsible nor liable for your use of any other websites that you may access via links within this website. Matter Clothing Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website, and their inclusion on it does not constitute an endorsement of or affiliation with Matter Clothing Ltd. The entire liability of Matter Clothing Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Matter Clothing Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Matter Clothing Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract, or any of your obligations under these terms and conditions, except with the specific written permission of Matter Clothing Ltd. No person that is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended to nor shall affect any of your statutory rights that may not be legally excluded.



All rights, including copyright, in the content of this website’s pages are owned and controlled by Matter Clothing Ltd. In accessing this website’s pages, you agree that you may only download content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of this website’s pages for any other purpose whatsoever without the prior written permission of Matter Clothing Ltd.



We cannot be held responsible for materials displayed on third party websites or any other written material. The only prices that apply to Matter Clothing Ltd products are those stated on Crew Clothing materials.



These terms and conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our terms and conditions have been designed for use within the United Kingdom and under UK law. While we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulation. Accordingly, any products or promotions not permitted under your local law are not offered to you.